Kelag sparks massive efficiencies with new digital mailroom SUCCESS STORY FOR ENERGY & UTILITIES Aiming to manage incoming post more efficiently, Kelag engaged SmartCAP IT-Solutions to build a digital mailroom with Kofax solutions. Today, letters are scanned, electronically processed and integrated into relevant business process – reducing manual work and driving ultra-responsive service. Challenge Climate and energy policies as well as societal and technological developments present huge challenges on energy providers’ traditional business model. Conditions are less certain, more dynamic and increasing complex, demanding an even more efficient approach to cost management and new structures. Kelag was quick to react to these changes. To further boost its internal efficiency,

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