The challenge The mailroom at SPIEGEL publishing house is the hub and center of incoming post for all of the Group’s publications: DER SPIEGEL, SPIEGEL TV, manager magazine, Harvard Business Manager, SPIEGEL ONLINE. It all arrives in a central mailroom. All mail addressed to specific persons is directly forwarded, while other incoming communica- tion requires clear classification and thus al - location to the respon- sible clerks. In the pas

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