It’s Tuesday, and if she were not an experienced consultant, even Judith O’Rourke might find the week confusing. After training registered nurses in communication skills yesterday, O’Rourke, senior learning consultant, must switch gears and lead a team-building exercise for a group from one of Kaiser Permanente’s administrative departments. Switching gears yet again, O’Rourke will spend the remainder of the week in a session of an intensiv

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