Jacada Telecommunications Contact Centers Case Study Case Study Company Overview Kabel Deutschland (KD) is one of Germany’s largest cable operators, offering its customers digital, high definition (HD) and analogue TV, Pay TV and DVR offerings, Video-on-Demand, broadband Internet (up to 100,000 Kbit/s), and fixed line Phone services via cable, as well as mobile services in co-operation with an industry leading communications partner. The publicly listed company operates the cable networks in 13 out of 16 German federal states and supplies its services to approximately 8.5 million connected households. Project Summary This solution consists of providing an SOA environment and some additional services employed by a Unified Desktop frontend built using Jacada’s WorkSpace framewo

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