40 seconds per call: 50% reduction: Nearly 50% reduction: 25% Decrease: Three weeks: Introduction At a Glance Gurus. The time needed for Guru advisors to record notes. Guru advisors staff training time down from five weeks. z ed Telefónica O2 UK chooses Jacada Agent Scripting (JAS) Product Suite to enable its Gurus support team to deliver superior serviceThe Challenge O2 operates a number of UK call centers for any customers who are experiencing problems with their home broadband and fixed line services, so that the fault can be quickly diagnosed by one of the company’s advisors. “We are lucky to have an amazing team of very talented advisors who are really committed to delivering an exceptional customer experience,” says Julia Murphy, Change Manager at O2 UK

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