Customer Profile Transforming the Business – and the Customer Experience Innovative Unifi ed Desktop Answers the Call for Leading Customer Contact Centre Outsourcer C apita is the United Kingdom’s leading outsourcing company, providing back offi ce administration and front offi ce customer contact services to private and public sector organisations across the UK and Ireland. Capita delivers its market leading outsourcing services from more than 300 sites, including over 50 specialist business centres of service excellence. The Capita TV Licensing (TVL) Business Centres are based in Bristol and Darwen, Lancashire, England, and handle customer enquiries relating to the TV licence. The TVL database is one of the biggest in Europe, currently comprising around 30 million addresses. On

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