72% ePRESENTMENT Achieved IMPROVED Customer satisfaction REDUCED Costs THE CHALLENGE Johnstone Supply provides products, services and consulting for its customers’ HVAC/R needs. The company has 400 locations across the U.S and prides itself on its capability to serve as an HVAC/R resource to contractors of all sizes from start to finish. Prior to working with Billtrust, Johnstone Supply employed their own eBilling software. However, the company faced challenges promoting eBilling to their customers and encouraging them to convert from paper billing. This forced the billing team to continue using manual processes that increased costs. BILLTRUST | JOHNSTONE SUPPLY Distribution company improves customer satisfaction Johnstone Supply SIMPLIFIED ProcessesTHE SOLUTION Billtrust was able

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