Saint-Gobain Manufacturer reduces costs and improves customer satisfaction
Saint-Gobain Manufacturer reduces costs and improves customer satisfaction
2 Pages50% REDUCTION In internal costs DELIVERED ON Customer invoice preferences 70% INCREASE In customer eAdoption THE CHALLENGE Saint-Gobain Performance Plastics is a business unit of Saint-Gobain Ceramics & Plastics Inc., a subsidiary of Compagnie de Saint-Gobain. They are a leader in advanced-technology polymer products for industrial applications with headquarters in Solon, Ohio. Looking to optimize their billing system, Saint-Gobain reviewed their internal processes to identify productivity opportunities. At the time, they were outsourcing their bill delivery process to a third party who offered them both print/mail and an EIPP (Electronic Invoice Presentment and Payment) site. However, they were not achieving their desired cost-savings targets, and wanted to apply more advanc
