KEY METRICS 3.2K BUSINESS CHALLENGE John Lewis is the UK’s largest department store retailer with 31 department stores, 10 John Lewis ‘at home’ shops, a shop at Heathrow Terminal 2 as well as its online presence, johnlewis.com. Coupled with its 320 Waitrose stores and online grocery presence, the John Lewis Partnership has annual gross sales of over £10bn and its 91,000 Partners own and share in the benefits and profits. Like many other org

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