SUCCESS STORY: JAWWAL Jawwal selects Genesys Voice Platform to support its business needs Flexible application development platform Keeping an eye on customer satisfaction Established in 1999, Jawwal was the first mobile communications operator to serve the Palestinian market. Now it has an 80% share of the nation’s customer base, serving consumer, business, and public sector clients. Jawwal has always focused on the customer, keeping a close eye on customer satisfaction while ensuring service delivery is as cost effective as possible. Such a vision was found in Genesys Voice Platform. The company was the first operator in the Middle East to implement a professional call center back in 2000 and used an IVR system from a major telephony vendor to support some customers’

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