IT Service Management (ITSM) Case Study Logicalis transforms IT service platform into a supply chain management system that helps Tempur Sealy reduce product defects and improve customer service. With iconic brands, a storied history and industry-leading innovations, Tempur Sealy is the world’s largest bedding provider. The company develops, manufactures and markets mattresses, adjustable bases and pillows as well as other sleep and relaxation products. Combining a proud history and groundbreaking innovation, the company holds some of the most highly recognized brands in the industry, including Tempur-Pedic®, Sealy Posturepedic, OptimumTM and Stearns & Foster®. As an example of the company’s drive to constantly improve products, Shonne Sweatt, a Distribution Process Defect Analyst for Temp

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