Case Study | ITSM About Client Client is the world’s leading language solutions company. They enable com- munication and empower relation- ships, regardless of language, country of origin, or circumstance. Technology Used BMC Remedyforce, OneLogin SSO, Dell KACE, Salesforce, AWS, JAVA, APEX, Pentaho Kettle Business Challenges ? Unable to provide milestone-based ticket processing status to internal custom- ers ? Unavailability of IT a

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