Istrabenz Plini Powers Good Decision-making with Spotfire Greater reliability and customer loyalty, improved operations and time savings CHALLENGE “Our customers expect reliability,” states CIO Crtomir Ješelnik, “meaning that we need to provide them with products and services when they need them. We were doing a lot of the manual reporting work in ERP systems, spreadsheets, and in custom-made legacy systems, and mistakes were being made based on that very inefficient process. Our reporting was not resulting in customer loyalty. It was not really good enough for long-term customer relationships. “The risk was that, if we couldn’t automate reporting, eliminate errors, and reduce the time we were spending, customers would leave us because we couldn’t provide the reliability and high

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