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Iron Mountain - higher levels of customer service & availability

Iron Mountain - higher levels of customer service & availability

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DOCUMENT BUILDER CASE STUDY Iron Mountain CHALLENGE RFPs are a critical part of the sales process for Iron Mountain’s North American Sales team of 600 Sellers. The Proposal Services Team was chartered in 2008 with improving the quality of RFP responses, while reducing the administrative burden on individual Sellers. Given the critical business impact, would outsourcing production of proposal documents be possible? • Confidence outsourcing a

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