Intralox Case Study: Cengage and Hy- Tek Material Handling, Inc. | Intralox Customer Objectives Cengage is an education and technology company built for learners. Its wide range of products includes textbooks (conventional and partially printed/on- demand), instructor supplements, test-preparation guides, and CDs/DVDs. The company also provides third-party logistics (including partial printing) for other educational publishers. Its distribution center in Independence, Kentucky, handles many different types of shipments, from bulk orders placed by college bookstores to single-item orders shipped directly to consumers. Cengage’s third-party logistics line of business grew steadily over the years, and with this growth came new challenges. For the Independence distribution center, returns hand

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