Case Study Summary Customer: International Game Technology Headquarters: Las Vegas, NV Industry: Manufacturing – Gaming Product Replaced: ? CIC 2.4 Number of Users: ? Agents: 75 Challenge: Better monitor calls and forecast staffing needs, as well as conduct warm transfers. Products Deployed: ? Customer Interaction Center ™ (CIC) 4.0 ? Interaction Optimizer ® ? Interaction Analyzer ® ? Interaction Feedback ® Be

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