Case Study: Panda Express At A Glance: Andrew and Peggy Cherng opened the first Panda Express in Glendale, CA in 1983. Since it was established, the fast-casual restaurant brand serving American Chinese cuisine has steadily grown throughout the United States and ten other countries. Today, with more than 2,200 locations worldwide and 41,000 associates, it is America’s largest family- owned and operated Asian dining concept. Challenge: As a food service leader that prides itself on its variety of quality Chinese-cuisine-inspired dishes, Panda Express has always looked to excel internally as well, by building a strong company culture and a passionate team to stand behind the brand. From the beginning, Panda has always had high expectations for delivering best-in-class results. At

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