Case Study: RMH Franchise At a Glance: RMH Franchise was founded in 2012 as a franchisee of chain restaurants throughout the U.S. Most notably, it’s the second-largest Applebee’s franchisee worldwide, and is focused on operational excellence and a thriving team culture. The company operates more than 131 restaurants across 14 states. Aside from its in-house dining, the franchise also offers Carside To Go, online ordering and delivery options. Challenges: As a continuously expanding company, RMH was challenged with trying to support its very broad footprint of restaurants across the country. Its rapid growth was based on a series of acquisitions over several years. As Roger Somers, Executive Director of IT, RMH Franchise explained, “Our third acquisition more than doubled our

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