INTERCALL: DEVELOPING A GREAT ROADMAP FOR THE FUTURE ATG CASE STUDY INDUSTRY: TELECOMMUNICATIONS SERVICES: WEB CONFERENCING The technology that underpins InterCall's global network is vast – in the operations arena alone, they have more than 2,500 user spread across work groups in North America, EMEA, and Asia-Pacific. InterCall needed a trusted partner to form strategy and vision, as well as tackle the nuts and bolts of implementation and adoption. ATG provided a team of seasoned experts and technical specialists, and worked alongside InterCall’s teams to highlight key areas for invest- ment and development of a prioritized global operations roadmap ADVISORY SERVICES atginfo.com Created a prioritized, global operations technology roadmap. Introduced a global agile development meth

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