Intelligent Shipper: Keeping Royal Mail one step ahead of market needs The Challenge With an annual growth of 15% and the ecommerce marketplace ever evolving, Royal Mail knew that the DMO (Despatch Manager Online) legacy system being used by its customers was quickly becoming outdated. It needed a new solution that could scale and adapt, and an integrated partner that would not only fix the current solution, but also provide an innovative and flexible labelling system that could grow with its customers’ needs. With this in mind, it acquired Intersoft in March 2016. By 2018 the old legacy system was due to be decommissioned and Intersoft had the challenge of migrating Royal Mail’s valued customers to the new solution; this not only had to match the existing functionality like

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