E : toluna@toluna.com T : +1 203 834 8585 W : corporate.toluna.com COUNT ON TOLUNA TO... Case Study: Brass/Royal Mail Background Although part of the nation’s fabric, Royal Mail is also a business operating in an increasingly competitive landscape. To grow revenues, it must deliver the right products, services and experiences to both its business and personal customers. To do this, it must listen to and engage with those customers. Up until

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