CA S E S T U D Y INTELLICOM HELPS FOOTPRINT UNDERWRITING DRIVE INNOVATION IN INSURANCE PRODUCTS INDUSTRY : INSURANCE L to R: Simon Richards, Managing Director, Footprint Underwriting, Neil Wisdom, Managing Director, Intellicom, Bernard Phelan, Claims Manager, Footprint Underwriting01 b u s i n e s s c h a l l e n g e Starting out, Footprint Underwriting outsourced the claims process to a specialist company while they focused internal resources on developing broker relationships and building customer numbers. As telephony needs were basic during this period, the business used the telephony solution available from its serviced office provider. As the customer base grew, they decided in 2016 to move the claims process in-house. As part of this, they needed an effective and scalable t

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