CA S E S T U D Y REVENUE BOOST FOR TAX REBATE FIRM AS VOIP CONTACT CENTRE TECHNOLOGY FROM INTELLICOM KICKS IN INDUSTRY : ACCOUNTANCY Pic l-r: Robbie Fitzpatrick, Business Development Manager, Intellicom and Graham Aldren, Manager Customer Services, Irish Tax Rebates01 b u s i n e s s c h a l l e n g e With over 250,000 clients nationwide, cost- effective, efficient call management was a top priority for Irish Tax Rebates. The occasion of a move to a new premises in Athy, Co Kildare offered the opportunity to revamp the entire telecommunications infrastructure, including the company's broadband connectivity and the telephony system for staff comprised of 25 users. The lifeblood of the business is handling high volumes of calls in an efficient manner. The core of the company's focus i

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