CUSTOMER REFERENCE Customer Profile This Chinese automobile manufacturer operates as a multinational joint venture representing a multi-billion- dollar investment in new, first-class manufacturing facilities in China. The manufacturer boasts a production capacity approaching 2 million cars annually. With adherence to quality in all aspects of the business and a focus on providing customers with the best quality of service, the company has built a modern sales and service network across the country and introduced many innovative features to the delight of its customers. New Challenges • Pressure for improved sales forecasting • Need for better manufacturing logistics and after- sales service • Necessity to centralize data from multiple systems • Growing customer expectations relating

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