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Integrated Voice Response (IVR)

Integrated Voice Response (IVR)

DecisivEdge
Pages 2 Pages

DecisivEdge.com A Fortune 500 financial services company received consis- tently mediocre feedback for its customer service experience, in particular:  An out-of-date IVR experience characterized by redundant requests for identification and service related information  Too many irrelevant options  Poor call tracking  Manual fulfillment of service requests Maximizing the Value of Every Customer Contact At DecisivEdge, we understand and appreci

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