Case Study

Integrated Reverse Logistics And Technical Services Solution Ensures A Great Customer Experience

Integrated Reverse Logistics And Technical Services Solution Ensures A Great Customer Experience

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Technology INTEGRATED REVERSE LOGISTICS AND TECHNICAL SERVICES SOLUTION ENSURES A GREAT CUSTOMER EXPERIENCE Customer Benefits • First time repair effectiveness • Choice for delivery and customization • Warranty calls reduced by >20% • 2–3 days turnaround time • Simplified IT setup and workflows DHL Supply Chain Solution • Central Netherlands hub for the EMEA region • Integrated returns logistics solution involving DHL Express and DHL Gl

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