Case Study

InnoVatIVe Pre-SaLeS anD aFtermarKet teCHnICaL SerVICeS SoLutIon HeLPS DeLIVer a great CuStomer eXPerIenCe

InnoVatIVe Pre-SaLeS anD aFtermarKet teCHnICaL SerVICeS SoLutIon HeLPS DeLIVer a great CuStomer eXPerIenCe

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DHL Supply Chain Solution Customer Challenge Customer Benefits • Timely, high quality management of a key prospect touch point for future sales • Real-time order inventory management • Secure logistics at fixed cost • 200 demo orders dispatched/day, 4,000 units/month • 120 returned PCs cleaned/day • Custom supply chain solution • Order management system • Specialized team dedicated for call center and technical work • Innovative,

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