Background Set up in 2016 by industry veterans, ICS is a debt management agency with a difference. It doesn’t litigate. It doesn’t do doorstep collections. It is 100% focused on helping people to set up affordable repayment plans so they can pay off their debts and improve their credit ratings. ICS doesn’t apply fees or penalties; it collects the balances owed and is paid on a commission basis by its customers who include some of the UK’s most respected household brands. Challenge Most people who owe money are worried and anxious. Many have chaotic home lives with poor financial management skills. They don’t want to be in debt. Therefore, the ICS approach to debt collection has always been people-centric. Gentle, persuasive and consistent communications accompanied by

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