A global tech insurer serving 300 million customers relies on 32 call centers as major revenue hubs, making uptime critical. Partnering with Vertiv and Walick-Kemp, the company upgraded to Liebert UPS systems, improving efficiency by 20% and ensuring guaranteed two-hour response support. Lithium-ion batteries reduced cooling demand and costs, while tri-bus redundancy enabled seamless upgrades without downtime. Technical knowledge transfer built an informed workforce, and asset tracking optimized replacement planning. Consolidating equipment in new Nashville headquarters, the insurer is positioned for global growth, supported by Vertiv’s scalable infrastructure solutions.

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