Insurance Provider SUCCESS STORY FOR INSURANCE This insurer has transformed correspondence management into a completely touchless and highly automated process with Kofax Customer Communications ManagerTM – freeing staff to focus delivering stellar customer service and driving profitable growth. Challenge One of the largest insurers in its market, this company continues to grow at a ferocious pace. However, expansion was putting a strain on the insurance provider’s paper-based customer communications processes. The company’s Head of IT explained, “Business has grown by 10 percent in the last year alone – and we’re not about to rest on our laurels. Our goal is to keep expanding our product portfolio and customer base at a similar annual rate until 2020, significantly increasin

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