Instituto de Informàtica unleashes automation to improve Portugal’s social security systems and service for millions of people
Instituto de Informàtica unleashes automation to improve Portugal’s social security systems and service for millions of people
1 Pages— BMC is a global leader in innovative software solutions that enable businesses to transform into digital enterprises for the ultimate competitive advantage. — Case Study BUSINESS CHALLENGE Instituto de Informàtica provides Portugal’s social security agency with critical systems at over 500 locations for processing benefits applications, confirming eligibility, and ensuring that Portuguese citizens receive their pensions, unemployment payments, disability checks, and other government subsidies on time. The application support team manages more than 900 batch jobs that are critical to keeping relevant data accessible and manageable. They needed a sophisticated workload automation strategy to reduce processing delays and errors while improving operational efficiency and productiv
