Conwy County Borough Council has been expanding the use of Symology’s Insight System across its infrastructure since 1998, a careful and gradual adoption that includes UKPMS, Customer Services, Gazetteer Maintenance, Highways Maintenance, Bridges & Structures and Street Lighting. The expansion of the Insight System is set to continue as Conwy looks at incorporating many additional features, such as recreational areas, tree management, gritting routes, tramways and cemeteries. One area that has moved into full operational use is Public Rights of Way – a significant milestone as it heralds full operational integration between Conwy’s departments. We talked to Sophie Birchall-Rogerson, Asset Management Technician, and Andrew Wilkinson, Head of Neighbourhood Services at Conwy Count

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