THE CHALLENGE: A devastating practice management system crash Rock Hill Chiropractic Works is a small practice in South Carolina, where Dr. Winslow Schock has been helping 30-40 patients per week for nearly 30 years. Ruby Collins, the practice’s billing specialist, has always enjoyed the efficiency and ease of using Inovalon for all of the practice’s Medicare claims. It wasn’t until the day that her practice management system crashed that she got a deeper understanding of the value of her partnership with Inovalon. When the clinic’s third-party software went down, all of its patient information and Medicare records were lost.

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