The Injuries Board is a statutory body responsible for the independent assessment of personal injury compensation claims from victims of workplace, motor and public liability accidents. Capita Customer Solutions delivers all their front-end claim administration activities, including a multi-channel contact centre, from our dedicated Service Centre in Clonakilty, Co. Cork. Our claim administration services include; claim receipt, logging and acknowledgement, claim file collation, full customer service including all inbound and outbound communications, invoicing, payment processing, debt recovery, document management (including scanning and archiving) and medical appointment scheduling. In 2015 we handled in excess of 56,000 telephone calls, 110,000 emails and 500,000 document

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