Fáilte Ireland is the National Tourism Development Authority. Its role is to support the Irish tourism industry and to sustain and promote Ireland as a high- quality and competitive tourism destination. Capita Customer Solutions has worked in partnership with Fáilte Ireland since 2013 when we became responsible for the assessment, registration and classification of tourism businesses that are approved, or seeking to be approved, within the National Quality Assurance Framework (NQAF). Our service delivery encompasses the complete business registration life-cycle from the initial registration through to the inspection and assessment of the premises and on to all subsequent renewals. Today, a field-force of highly experienced assessors conducts 3,000 assessments per annum, suppo

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