Independent News & Media PLC (INM) is Ireland’s leading newspaper and media group. Employing circa 900 people, the company has a market leading position in print media and a strong and growing digital presence. Capita Customer Solutions has provided a full spectrum of finance and accounting services to INM since 2004, encompassing Credit Management, Accounts Payable, Payroll and Financial Reporting across the multiple companies and titles that make up the INM group. We also provide multi-channel customer service to 7,500 Irish newsagents who deal with INM’s distribution arm, Newspread, handling over 220,000 contacts received by phone, email and Webchat every year. Our INM service operates with a blended on-shore / off-shore model. We deliver our customer care services from

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