Ingka Group, the largest IKEA franchisee, partnered with Coursera to enhance employees' digital skills amid a competitive retail landscape. Focusing on technical and customer-focused skills, Ingka launched a program using Coursera's Google Cloud certification and expanded to other areas like data science, analytics, and UX. With 1,500 learners enrolled, the program achieved a 120% ROI and a 4.6 satisfaction score. As Ingka plans to grow its B2B operations, Coursera’s Guided Projects and SkillSets will deepen team expertise in cloud, data analysis, and data science, empowering employees to innovate customer and business solutions effectively.

Join for free to read