Case Study

ING Bank Mortgage Loan Application Process Efficient and Easy to Use

ING Bank Mortgage Loan Application Process Efficient and Easy to Use

Pages 2 Pages

ING Bank Mortgage Loan Application Process Efficient and Easy to Use ING Bank (Australia) Ltd is part of the Netherlands based ING Group and is one of the world’s largest banking and financial services companies. In 2003, ING Bank made it a priority to reduce the gap between mortgage loan application and settlement time. Addi- tionally, they saw a need to provide staff with the mechanism to track the status of loans at any stage in their

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