Industry experience and distinctive capabilities prepare a municipal utility to boost both service and efficiency
Industry experience and distinctive capabilities prepare a municipal utility to boost both service and efficiency
2 PagesCASE STUDY CUSTOMER EXPERIENCE ENERGY & UTILITIES © 2015 West Monroe Partners | westmonroepartners.com | 800.828.6708 AN UNCOMMON BLEND Balancing service and efficiency This municipal utility faces continual pressures to invest in core infrastructure for quality of life and economic development, develop new water supplies, and operate more efficiently. The organization’s preliminary analysis revealed some opportunities to improve operatio
