Indian Mutual Fund Company Manages Multilingual Customer Care With Aegis

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OVERVIEW: Despite digitization, in some sectors, the old-school customer call handling needed to balance out with newer methods of interactions between company and consumer. The mutual funds sector needed to assert itself in both as the volume and velocity of queries, clarifications, complaints and confirmations were higher. Our client wanted to improve the quality of customer care services to maximize customer satisfaction. As a part of ou

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Case Study

Indian Mutual Fund Company Manages Multilingual Customer Care With Aegis

Indian Mutual Fund Company Manages Multilingual Customer Care With Aegis

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