Increasing service levels and preparing for future growth
Increasing service levels and preparing for future growth
3 PagesSUCCESS STORY: MEMIRA Increasing service levels and preparing for future growth Scandanavian eye surgery chain sees efficiency gains with a flexible cloud contact center solution Memira is the largest chain for eye surgery in Scandinavia, with 50 clinics throughout the region, 29 of which are based in Sweden. The Swedish customer service center is located at the head office in Uppsala, which is one of three customer service locations in the region. A total of 45 customer advisors are employed at the three customer service centers, with five to 15 of them located in Uppsala. The customer service centers in Norway and Denmark each are staffed with four full-time customer advisors. And extensive service hours demand the use of additional part- time employees to fulfill high ser
