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Increasing recording capabilities and overall performance

Increasing recording capabilities and overall performance

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INCREASING RECORDING CAPABILITIES AND OVERALL PERFORMANCE ABOUT ITAU Itau provides financial services to customers, companies and managers, answering questions about products, services and banking procedures, as well as helping navigate the products and solve problems. More than 20,000 agents seats handle 63 million calls monthly, both inbound and outbound. THE CHALLENGE Itau knew it had a problem with its prior environment. Their recording

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