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Increasing operational efficiency and reducing cost

Increasing operational efficiency and reducing cost

Nice
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INCREASING OPERATIONAL EFFICIENCY & REDUCING COST ABOUT AES ELETROPAULO ® AES Eletropaulo is the largest power distributor in Latin America, supplying 16.6 million customers. Their contact centers provide technical and commercial support to customers. Their 1,200 agents handle 8 million contacts per year. www.nice.com CASE STUDY CUSTOMER PROFILE: Utility WEBSITE: www.aeseletropaulo.com.br LOCATION: Santos and Palhoça, Brazil BUSINESS

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