ADOPT Use Case - Increasing manager self-service pg.1 A global investment bank and financial services provider headquartered in London, United Kingdom implemented SAP SuccessFactors across 130,000 end users in Europe, Africa and Asia Pacific. The issue During an internal review of SAP SuccessFactors it was discovered that parts of the system were difficult to navigate and that help on certain processes was hard to find. As a result, employee productivity was low and critical HR processes were not being completed. They needed a strategy to improve system usage and employee perception. Increasing manager self-servicepg.2 Next generation support ADOPT was introduced to push training and support content to users to drive engagement. AppLearn ® ’s CREATE team designed be

Join for free to read