www.cignex.com 1 Increasing efficiency through Service Request Processing Leading Banking and Financial Services Company Business Need: • Error prone due to manual intervention for search and marking • Low productivity and Time consuming • High overhead cost Approach: • Service request is raised for waiving off the charges for a particular customer for their credit/debit card • i-Bridge logs in to the core banking system and input the customer details. • Checks/Validations allowing approver to reverse the charges etc. • Exception are pushed to the workflow for resolution • Integration to client’s banking system Key Highlights • Time Saving in comparison to manual process • Manual error reduction

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