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Increasing Call-Center Capacity with Advanced Enterprise Search-powered Customer Information Solutions

Increasing Call-Center Capacity with Advanced Enterprise Search-powered Customer Information Solutions

Coveo Solutions
Pages 3 Pages

Coveo Customer Success Story Coveo Customer: Netezza, an IBM Company Industry: High Tech (Data Warehouse Appliances) Business Goals:   Speed resolution of complex customer issues   Access customer information from multiple repositories; SharePoint only allowed agents to search a few information sources   Scale customer support organization while taking reputation for service excellence to new heights Coveo Solution: Coveo for Service & S

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