STREAMLINING PROCESSES & INCREASING PROFITS
STREAMLINING PROCESSES & INCREASING PROFITS
3 Pages©2021 iGrafx, LLC. All Rights Reserved. Case Study Background Aerospace Company is a major international aerospace and defense contractor, with more than 80 years of experience in the field, providing complex, highly-engineered products to global aerospace and defense markets. The Challenge Aerospace Company faced increasing government and commercial customer requirements and a need to improve operating performance. The needs included a better approach to managing dozens of technically complex projects, and achieving ISO 9001 certification as a part of this improvement effort. Initially, Aerospace Company pursued a traditional, text-based system based on the sections of ISO 9001. The Director of Quality for Aerospace Company said, “This proved to be a daunting task. Hundreds of
