Executive Summary IT Operations Management (ITOM) is more important than ever in today’s fast-changing world. It helps IT to ensure availability, maintenance and deployment of hardware, software, services and processes. By providing IT with a single platform for operations management, ITOM is the enabler of speed, agility, complete visibility and rapid problem detection. This maximizes business return from IT investment by cost-effectively achieving optimum IT performance. ServiceNow provides a firm foundation for full-featured enterprise ITOM. It lays this foundation by emphasizing the discovery process. Discovery is about finding every single service, device, network, application and all forms of storage operating within the organization. ITOM depends on discovery to main

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