Case Study If you focus on delivering quality customer service and your customers expect it to be maintained you need a communications solution which keeps you one step ahead of the game. This case study highlights how a leading event management company got the results they needed with an Inter-Tel solution. In-Business Reservations A CTI Call Centre Solution Customer Background Since 1988, In Business Reservations (IBR) has established itself as the UK’s leading provider of meeting and event solutions, offering a free venue-finding service. Its range of innovative meeting and event solutions is constantly expanding, as it grows to meet its clients’ changing needs. ILLICO Events, a sister company, produces unique global creative events for many of the UK’s best-known brands. With total

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