Value: In 12 months, STI scaled capacity and ramped-up sales through increased close rates and sales efficiency. Representatives handled hundreds of thousands of calls each month; in some months, the attach rate averaged approximately 85%. Customer costs were reduced by shifting the onshore onshore/nearshore mix until an ideal balance of budget and services was reached. Product bundling is smart sales. And while recommendations based on consumer digital behavior is a great way to start the process, it takes knowledgeable representatives to provide person-to-person guidance that increases revenue and customer loyalty. STI’s results-driven team focuses on delivering best-in-class cost structure and the channel’s best-in-class cost structure and the channel’s highest sales rat

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